Contact Information

Basenwear is operated by a Netherlands-registered company serving customers in the United States.

Company name: Basenwear
Company Address: Goudsmid 74, Ter Aar, 2461 LZ, NL
Warehouse Address: N Dunn St, Bloomington, IN 47408, USA
Company nr.:
 90970969
Email: info@basenwear.com

Monday to Friday: 09:00 – 17:00 (CET)

We aim to respond to your inquiries within 24 hours.

Customer Support Hours

Monday – Saturday
9:00 AM – 6:00 PM (CET)

Frequently asked questions

What is the return policy?

We offer a 30-day return window from the day your order is delivered. Items must be unworn, unwashed, and in original condition.

Are any purchases final sale?

Unless stated otherwise, all items are eligible for return within 30 days. Final sale items (if any) will always be clearly marked on the product page.

When will I get my order?

We will work quickly to ship your order as soon as possible. Orders are typically delivered within 5–10 business days, depending on your location.You’ll receive a tracking link by email once your order has shipped.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

QUESTIONS?