Shipping policy

SHIPPING POLICY

Last updated: August 2026

Thank you for shopping with Basenwear.

This Shipping Policy explains how we process and deliver orders.

SHIPPING DESTINATION

Basenwear currently serves customers in the United States.

ORDER PROCESSING

Orders are normally processed within 2–3 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Once your order has been dispatched, you will receive shipping or tracking information when available.

WHERE ORDERS ARE SHIPPED FROM

Basenwear is a business registered in the Netherlands and works with international suppliers and fulfillment partners.

Products sold through our online store may be shipped directly from our fulfillment network in China to customers in the United States.

Our registered business address and other business or warehouse locations should therefore not be interpreted as the dispatch location for every individual order.

ESTIMATED DELIVERY TIME

After processing, estimated transit time to the United States is generally 4–9 business days.

The total estimated delivery time is therefore normally approximately 6–12 business days from the date an order is placed.

Delivery times are estimates and are not guaranteed.

Delivery may occasionally take longer because of carrier delays, peak periods, severe weather, address problems, or other circumstances outside our reasonable control.

SHIPPING COSTS

Any applicable shipping charges are displayed during checkout before you complete your purchase.

You will have an opportunity to review the total order amount before payment.

TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow time for the carrier's tracking system to update after receiving your tracking information.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, contact us as soon as possible at info@basenwear.com.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

LOST OR DELAYED ORDERS

If your order appears to be significantly delayed or your tracking information indicates a delivery problem, please contact us at info@basenwear.com.

We will review the available shipping information and assist you where reasonably possible.

DAMAGED ORDERS

If an item arrives damaged, defective, or incorrect, please contact us at info@basenwear.com and include your order number and photographs of the issue where applicable.

RETURNS

Returns are governed by our Refund & Return Policy.

Please contact us before returning an item.

Do not send returns to our registered business address or another Basenwear location unless Basenwear specifically provides that address as part of your approved return instructions.

CONTACT

Basenwear
Email: info@basenwear.com
Phone: +31 6 36 21 50 38

Registered business address:
Goudsmid 74
2461 LZ Ter Aar
The Netherlands

Dutch Chamber of Commerce (KvK): 90970969