Refund policy
REFUND & RETURN POLICY
Last updated: August 2026
At Basenwear, we want you to be satisfied with your purchase. Please read our return and refund policy carefully.
RETURN WINDOW
We accept eligible returns requested within 30 days after the date your order is delivered.
To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, unwashed, with its original tags attached, and in its original packaging where reasonably possible.
You will also need your order number or other proof of purchase.
HOW TO START A RETURN
To request a return, contact us at:
info@basenwear.com
Please include your order number, the item you wish to return, and the reason for the return.
If your return is accepted, we will provide you with return instructions and the applicable return address.
Please do not send a return without first contacting us. Items returned without an approved return request may not be accepted.
RETURN ADDRESS
Approved returns must be sent to the return address provided by Basenwear after your return request has been accepted.
Our current return processing location is in China.
The applicable return address and shipping instructions will be provided when your return is approved.
Please do not send products to our registered business address or another Basenwear location unless we specifically instruct you to do so.
RETURN SHIPPING COSTS
For returns due to a change of mind, incorrect size selection, or another reason not caused by Basenwear, the customer is responsible for return shipping costs.
If you receive an incorrect, damaged, or defective item, please contact us before returning it.
If we confirm that the issue was caused by us or occurred before delivery, Basenwear will provide an appropriate solution and you will not be required to bear the return shipping costs resulting from our error.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at info@basenwear.com.
Please include your order number and clear photographs showing the issue where applicable.
We will review the issue and provide an appropriate solution, which may include a replacement or refund.
NON-RETURNABLE ITEMS
Items that have been worn, washed, used, altered, or damaged after delivery, or that are returned without their original tags, may not qualify for a return.
Gift cards, if offered, are non-returnable.
Items explicitly identified as “Final Sale” before purchase are not eligible for a change-of-mind return.
This does not affect any rights you may have where an item is defective, damaged, incorrectly supplied, or where applicable law provides otherwise.
EXCHANGES
We do not guarantee direct exchanges.
If you would like a different size, color, or product, please contact us. In most cases, the fastest option is to return the eligible item and place a new order for the desired product.
REFUNDS
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since Basenwear confirmed that your refund was issued, please contact us at info@basenwear.com.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at info@basenwear.com.
We cannot guarantee cancellation once an order has entered processing or has been dispatched.
CONTACT
Basenwear
Email: info@basenwear.com
Phone: +31 6 36 21 50 38
Registered business address:
Goudsmid 74
2461 LZ Ter Aar
The Netherlands
Dutch Chamber of Commerce (KvK): 90970969