Terms of services and payment policy

OVERVIEW

Welcome to Basenwear. The terms “we”, “us” and “our” refer to Basenwear. Basenwear operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Basenwear is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1: ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our online store or purchasing products, you may be asked to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that the information you provide is accurate, current, and complete.

You are responsible for keeping your account information secure and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2: OUR PRODUCTS

We do our best to display our products as accurately as possible in our online store. However, colors and product appearance may vary depending on the device you use and your screen settings.

We do not guarantee that the appearance or quality of any product purchased will meet your expectations or appear exactly as shown on your screen.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We may also limit the quantities of products we offer to any person, region, or jurisdiction on a case-by-case basis.

SECTION 3: ORDERS

When you place an order, you are making an offer to purchase. Basenwear reserves the right to accept or decline your order for any reason at its discretion.

Your order is not accepted until Basenwear confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order is accepted.

If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at checkout.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.

SECTION 4: PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be shown in your order confirmation email.

Unless stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import charges.

Prices listed on our website may differ from prices offered in physical stores or other stores operated by third parties.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to update your account information, including your email address and payment details, so we can complete your transactions and contact you when needed.

You represent and warrant that:
(i) the payment information you provide is true, correct, and complete,
(ii) you are authorized to use the payment method provided,
(iii) charges incurred by you will be honored by your payment provider, and
(iv) you will pay all charges at the posted prices, including shipping and any applicable taxes.

SECTION 5: SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6: INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brand elements, text, images, graphics, product reviews, video, and design, are owned by Basenwear, its affiliates, or licensors and are protected by U.S. and international intellectual property laws.

These Terms allow you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our written permission.

Basenwear names, logos, product names, designs, and slogans are trademarks of Basenwear. Shopify’s name and branding are trademarks of Shopify. All other trademarks on the Services are the property of their respective owners.

SECTION 7: OPTIONAL TOOLS

We may provide access to third-party tools. We do not monitor or control these tools.

You acknowledge and agree that access to such tools is provided “as is” and “as available” without warranties, representations, or conditions of any kind.

Any use of optional third-party tools is at your own risk and discretion.

SECTION 8: THIRD-PARTY LINKS

The Services may include links to third-party websites or services. We are not responsible for evaluating the content or accuracy of third-party materials.

If you choose to access third-party websites, you do so at your own risk.

SECTION 9: RELATIONSHIP WITH SHOPIFY

Basenwear is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Basenwear.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Basenwear, including any injury, damage, or loss resulting from purchased products or services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Basenwear.

SECTION 10: PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy.

Because our store is hosted by Shopify, Shopify also collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

SECTION 11: FEEDBACK

If you submit any feedback, reviews, suggestions, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that you own or have all necessary rights to all Feedback and that your Feedback does not violate any law or third-party rights.

SECTION 12: ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, and availability.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate at any time without prior notice.

SECTION 13: PROHIBITED USES

You may use the Services for lawful purposes only. You may not use the Services to violate any laws, infringe intellectual property rights, harass others, transmit harmful code, send spam, or engage in any conduct that restricts or inhibits others from using the Services.

We reserve the right to suspend, disable, or terminate your access at any time without notice if we determine you have violated these Terms.

SECTION 14: TERMINATION

We may terminate this agreement or your access to the Services at our sole discretion at any time without notice. You will remain liable for all amounts due up to and including the date of termination.

Certain sections will continue to apply following termination, including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, and Indemnification.

SECTION 15: DISCLAIMER OF WARRANTIES

The Services and all products offered through the Services are provided “as is” and “as available” without any warranties, representations, or conditions of any kind, either express or implied.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow limitations on implied warranties, so certain disclaimers may not apply to you.

SECTION 16: LIMITATION OF LIABILITY

To the fullest extent permitted by law, Basenwear and its partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Services or any products purchased through the Services.

SECTION 17: INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Basenwear, Shopify, and their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims arising from:
(1) your breach of these Terms,
(2) your violation of any law or the rights of a third party, or
(3) your access to and use of the Services.

SECTION 18: SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.

SECTION 19: WAIVER, ENTIRE AGREEMENT

The failure of Basenwear to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

These Terms and any policies posted on this site constitute the entire agreement between you and Basenwear and govern your use of the Services.

SECTION 20: ASSIGNMENT

You may not transfer or assign this Agreement without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice.

SECTION 21: GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where Basenwear is headquartered.

SECTION 22: HEADINGS

Headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 23: CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check our website periodically for changes.

Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 24: CONTACT INFORMATION

Company name: Basenwear
Company Address: Goudsmid 74, Ter Aar, 2461 LZ, NL
Warehouse Address: N Dunn St, Bloomington, IN 47408, USA
Company nr.: 90970969
Phone Number: +31 6 36 21 50 38
Email: info@basenwear.com

Monday to Friday: 09:00 – 17:00 (CET)

We aim to respond to your inquiries within 24 hours.